FAQ

PROCESSING/SHIPPING TIMES

🕙 Our estimated processing times are 1-2 business days, unless noted otherwise in our announcement section located on our main page. Typically orders are shipped out the following business day, but may vary depending on the season.

📬 Once shipped, your order should arrive within 1-4 business days via USPS. Tracking information will be available once your order ships - please allow up to 48 hours for it to post on the USPS site.

⚡ NEED IT FASTER? You can choose USPS Priority or USPS Priority Express at checkout to shorten the shipping times. Note this doesn't shorten processing times.

WRONG SHIPPING ADDRESS?

If your shipping address was entered incorrectly and your order hasn't yet shipped, please contact us ASAP so we can update your shipping information. If your order has already been shipped, we are happy to re-send your package once it gets returned back to us, but you will be responsible for the shipping fees. Note: We are not responsible for lost packages.

If you have any issues with you order please reach out and we will accommodate the best we can!

WASHING + CARE INSTRUCTIONS

Apparel: Turn clothes inside out before washing. This will help protect the print and keep it from fading. Wash with cold water. Cold water will still get your clothes plenty clean, and it doesn't take a toll on the fabric! Avoid using bleach or harsh chemicals. Never iron directly over the print. Line dry or tumble dry with lowest heat setting.

Tumblers: Hand wash with warm water, mild soap and a soft sponge to ensure the integrity of the vinyl adhesive and make it last longer. Never put in the dishwasher! Be extra careful when washing tumblers with small letters/fine detail. Rougher sponges can catch edges and tear the decal off.

CUSTOM ORDER REQUESTS

Looking for something special that is personalized for you or a loved one? We would love to accommodate any custom order requests you might have! Feel free to reach us at info@littlecottonwoodcollection.com and we can discuss what you have in mind. We will provide you with a digital mockup of your customized design so you can have a better idea of what the final product will look like before purchasing.

INTERNATIONAL DELAYS DUE TO COVID-19

Please be aware that several countries are still under mail service suspension, you can find the current list and more information here --> https://about.usps.com/newsroom/service-alerts/international/welcome.htm

USPS asks customers to please refrain from shipping items addressed to the countries listed under suspension until further notice. Packages are at risk of being held for long periods of time, getting lost or returned back to the sender. USPS & Etsy sellers will not be responsible for lost or delayed packages.

*NOTE: If your country is not listed and is accepting mail, you can still expect to see some delays due to a shortage of transportation in certain countries.

USPS DELAYS DUE TO COVID-19

USPS Update (Posted April 17, 2020):
U.S. Postal Service Priority Mail and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts to the United States.

Effective April 17, 2020:
Priority Mail Express service, which guarantees overnight service, will not change. Service commitments for local 1-day Priority Mail will not change. Priority Mail’s 2 & 3 day service commitments now will be extended to 3 and 4 days respectively. First-Class Package Service 2 and 3 day service commitments will also be extended to 3 and 4 days respectively.

Note: We are not responsible for delays or missing packages caused by USPS.

ABOUT OUR APPAREL

All of our apparel is produced ethically in our socially-compliant WRAP-certified factories that are USA strong, sweatshop-free, child labor-free and committed to maintaining and upholding responsible workplace and environmental standards. Our apparel is made responsibly with commitment to minimize our ecological footprint at every stage of our production process. We deliver exceptional quality, superior softness, and some of the best fitting tees in the world so you can shop with confidence!

What is WRAP? Worldwide Responsible Accredited Production is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful conditions and practices in all manufacturing facilities.

 

If you have any questions please reach us at info@littlecottonwoodcollection.com